Customer Service
Shipping
Warranty
Feedback
Privacy Policy
Shipping
At Terrasoles we endeavour to have every displayed product in stock for you at all times so that your order will be despatched within 2 working days and delivered to you as soon as possible, via Australia Post, and FREE of any delivery charges. (Australian addresses only). We promise to contact you immediately if there is a problem or delay with your delivery.
Exchange up to 30 days after purchase.
If you are not happy with your order when you receive it, for any reason at all, we will happily accept a return and refund your money, or exchange your product once without question, for up to 30 days after purchase.
Please contact us by phone on 1800 730 696, or email us at customer_service@terrasoles. com.au and we will supply you with a return authority number. Be sure to include this number and all of your details when returning the goods.
Items that you return or exchange must be in the condition that you received them, be unworn, and in the original packaging. Your refund or the dispatch of your replacement shoes will be processed immediately upon receipt of the return.
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Warranty
conducts another final check for any faults and defects every time before we dispatch any order to you.
All items are shipped with care instructions so that you can enjoy your purchase and keep them in optimum condition. Terrasoles does not guarantee wear or tear or any damage unrelated to the manufacture.
If you have worn your shoes, but believe your goods are faulty, we will charge you a nominal $10 freight and assessment fee and supply you with a reply paid address label to return your shoes.
Within 2 working days of receipt at our premises we will assess your shoes and if we agree that they are faulty we will communicate with you and: -
• Replace the shoes at no charge and refund the freight and assessment fee;
• Or if we cannot supply the exact same shoes we will offer you shoes of similar or greater value and refund your freight and assessment fee;
• Or we will refund your purchase price as well as the freight and assessment fee.
If your shoes are not assessed as faulty we will contact you immediately and discuss your concerns and the reasons for our assessment. Your shoes will be returned to
you without further charge.
If you wish to return shoes for assessment please contact us by phone on 1800 730 696 or by email at customer_service@terrasoles.com.au and we will supply you with a reply paid address label.
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Feedback or Questions.
Terrasoles loves to hear your feedback, and would be happy to answer any question you have. Please email us at feedback@terrasoles.com.au or call 1800 730 696 from 9am to 5pm Melbourne EST time.
TRADECORP AUSTRALIA PTY LTD
ABN 49 681 625 624
6 AILSA STREET
BOX HILL SOUTH VIC 3128
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Privacy Policy
following discloses gathering and dissemination practices for this website.
Tradecorp Australia Pty Limited trading as terrasoles.com.au recognises the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This
policy will be continuously assessed against new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit this website you may provide us with two types of information: 1. Personal information you knowingly choose to disclose that is collected on an individual
basis, and 2. Website use information collected on an aggregate basis as you browse our website.
1. Personal Information You Choose to Provide.
Registration Information
When you register for any of our products, services or newsletters you will provide us with information about yourself.
Credit Card Information
If you use a credit card on this site you will be transferred to a secure site. There are no requirements for transactions directly with employees. Our employees will not take credit card information from you.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Website Use Information
Similar to other commercial websites, our website utilises a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent on our website, and the websites visited just prior to and after our website.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of:
• Administering our business activities;
• Providing the products and services you requested;
• To process your payment;
• To monitor the use of the service;
• To market, promote and improve our content and service offerings;
• To customise our site's content, layout, services and for other lawful purposes.
These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's
preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse
cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
How Do We Use Information We Collect from Cookies?
As you visit and browse our website, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that will uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us customer_service@terraoles.com.au.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other website are provided solely as pointers to information on topics that may be useful to the users of our website.
Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.
Our Commitment To Data Security:
Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in the Commonwealth of Australia may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Choice/Opt-In/Opt-Out
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
Acquisition or Changes in Ownership
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Policy Modifications
We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
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